Diploma in Health Services Managment

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Program Description

The Diploma in Health Services Management is a program of the Faculty of Health Sciences and the Flexible Learning Center. Prospective participants (target audience) are all persons working in any health organization who are responsible for the administration and management of a health institution or employed as a supervisor in hospitals or health centers both in public and private health institutions.

Experts in the Faculty of Health Sciences and Flexible Learning Center will define the competency standards required to assess the extent of prior learning and experience of the participants, which will be used for selecting of participants and assessing expected outcomes. Each unit of study will have a description of the required working knowledge and skills, a summary of the performance criteria that will be applied, and a list of measurable key competencies.

The proposed program has been designed to develop basic skills and competencies that are required in the broad areas of management and supervision, staff recruitment, training and development, performance appraisal, and implementation of organizational policies and directives, budgeting and expenditure management with financial integrity, and a general ethical approach to the management and administration of the health industry.



Study Mode and Location

Part time (block mode) on and outside Divine Word University Campus, Madang

Requisites to complete the award

Achievement of 80 credit points.

Entry Requirement

The program is designed for anyone is in charge of a health center or in a management position in a health institution. Prior training as a nurse or health extension or other health related qualification is desirable.



Units Offered

Semester One

HM 207 Managing Health Services

FL 104 Word Processing and Spreadsheet Fundamentals

Semester Two

HM 208 Managing Quality Health Standards 

FL 101 Christian Ethics and Gender Equity

Semester Three

HM 209 Epidemiology and Biostatistics

FL 103 Supervise for Goal Achievement

Semester Four

HM 210 Managing Health Resources

FL 205 Managing Budgets and Expenditure

Program Unit Descriptions

HM 207

HM 207 Managing Health Service Management -10 Credit Points

Health managers need to be able to implement health policy throughout the health delivery system. Implementation is the key to good service provision. Implementation activities include organising resources, leadership action and controlling the implementation process. Participants develop the ability to ensure the efficient and sustained utilisation of the human, physical, material and fiscal resources of health service delivery in line with the identified needs of the population.

FL 104

FL 104 Word Processing and SpreadSheet Managment - 10 Credit Points

Word Processing and reports provides students with the basic knowledge in maintaining computer files on a personal computer, to access previously stored files efficiently and to produce word-processed documents to be used within the work place. Producing reports builds skills that enable an individual to do research and to compile a professional and coherent work place reports.

HM 208

HM 208 Managing Quality Health Standards - 10 Credit Points

This unit examines the background of quality management, the importance of Health Department Standards, and the potential benefits available. The unit reviews what quality, quality assurance, and quality management mean. Consideration is given to quality standards and how an organization’s culture and employee attitudes can affect quality outcomes. Hospital standards are used as examples of the application of quality techniques. The resources, infrastructures and tools necessary to ensure quality of care will be discussed and evaluated. The unit has been designed to develop basic skills and competencies that are required in the quality of health care assessment, control, and improvement in healthcare delivery settings, client relationship management, dealing with other employees and other stakeholders, interpretation and implementation of government quality improvement policies and directives, and a general ethical approach to the management and administration of an health institution. It challenges participants to visualise and realise the critical role of quality planning and health care improvement.

FL 101

FL 101 Christian Ethics and Gender Equity- 10 Credit Points

This unit covers the ethical conduct required of managers and supervisors and the responsibility to encourage ethical conduct in others, colleagues and supervised staff. This professional conduct includes respecting human rights. It includes contributing to an ethical workplace and participating in ethical decision-making. In practice, ethical conduct is demonstrated in the context of generalist or specialist work activities such as applying processes, delivering and monitoring services to clients, using resources, conducting interviews, giving evidence, awarding contracts. Professional ethical conduct and recognition of human rights are explained using Christian values and practices.

HM 209

HM 209 Epidemiology and Biostatistics - 10 Credit Points

This unit is an introduction to the basic principles of developing research questions, testable hypothesis and study objectives; define ratios, proportions and rates, and explain the differences between them; calculate incidence and prevalence, and use both direct and indirect methods for standardising mortality rates. Students study the distribution and determinants of disease in specific populations, and the application of this knowledge to the evaluation of and control of health problems in the community. The unit provides the knowledge and skills to consider abstract data, concepts and or raw materials and frame appropriate questions to achieve a solution or a range or solution to a problem.

FL 103

FL 103 Supervise for Goal Achievement - 10 Credit Points

This unit covers the ability of managers to manage the performance of the staff that report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. This unit is for managers in health institutions. The unit is a key management skill required by organizations to respond to a rapidly changing environment.

HM 210

HM 210 Managing Health Resources - 10 Credit Points

This unit addresses the key concepts of resource management with a focus on medical supply management. Students explore importance of these resources and the need to ensure their ongoing maintenance for effective delivery of health services in health care facilities in PNG. They will be adept at store keeping according to accepted norms, stock controls and forecasting to ensure optimum supply/demand balance that prevents shortages and excess supplies, and wastage due to expiry. They will also be adept at conducting inventories. Students examine the planning cycle and apply planning methodology to a practical exercise, namely the undertaking of immunisation patrols and/or any other project that revolves around standard operating procedures for medical supply management. Participants gain the knowledge and skills to promote efficient and sustained utilization of the physical and material resources of health service delivery.

FL 105

FL 105 Managing Budgets and Expenditure - 10 Credit Points

This unit covers the skills and knowledge required to determine cost behaviour and to analyse costs within a health facility using financial formulas to ascertain its financial performance. The unit has been designed to develop basic skills and competencies that are required in the broad areas of financial management, client relationship management dealing with other employees and other stakeholders, interpretation and implementation of organisational policies and directives, budgeting and expenditure management with financial integrity, and a general ethical approach to the management and administration of the people, without whom the organisation cannot realise its vision, mission and objectives. It challenges participants to visualise and realise the critical role of financial planning, justification of expenditure items and to strategise cost control measures within their sphere of influence. These components are necessary for the overall success of an organisation regardless of its nature or character.